Refund & cancellation policy

In short

• Marking interest is free. You pay nothing until you confirm your seats with the deposit, and you can cancel an unpaid request at any time.
• After you have paid, how much you get back depends on how many days are left before the expedition starts.
• If we cancel the expedition, you get everything back or a free move to another expedition — your choice.
• If an accident or illness stops you from traveling, you get % back at any time, with official documents.

Prices and currency

• As required by Mongolian law, all prices are set and charged in Mongolian tugrik (MNT, ₮).
• Prices shown in US dollars, euros, Japanese yen or Korean won are approximate and for your information only.
• If you pay in a foreign currency, the amount is converted to tugrik at the official rate of the Bank of Mongolia (Mongolbank) on the day of payment.

Before you pay

Marking interest in a seat is free and nothing is charged. It puts you in line for that seat; it does not reserve it, and other travelers can be interested in the same seat. You can change your seats or add-ons, or cancel the request, as often as you like. Seats are offered in the order interest was marked: when it is your turn we send you a secure payment link, and from then the seats are locked for you for 24 hours. Paying the deposit in that time makes them yours. If it isn't paid, the seats go to the next traveler in line — there is no fee for that.

If you cancel after paying

The refund is a share of what you have paid so far (the deposit, or more if you paid more), including add-ons. It depends on the day you tell us, counted in whole days before the expedition's start date.

• Early bookings. A booking counts as early if it was confirmed at least days before the expedition starts. Rows marked "early bookings only" apply to those; every other booking starts from the next row.
• Changed your mind right away? If you cancel within hours of your booking being confirmed, and the expedition is still at least days away, you get everything back.
• Not showing up on the day, or leaving an expedition that has already started, is not refunded.
• Giving back one seat of a booking with several seats is treated the same way, for that seat's share.

Accident, illness or another serious incident

If you can't travel because of an accident, a serious illness, or the death or serious illness of a close family member or of someone traveling on your booking, we refund % of what you paid, on any day — even the day before departure — minus the transaction fee charged by the bank or payment provider.

• We need an official document: from a hospital or doctor, an insurance company, the police, or another official body.
• Send it within days of telling us you can't travel. Until we have it, the ordinary table above applies; the difference is paid once the document arrives.
• It covers the travelers on your booking who can no longer go. Others on the same booking may cancel under the same rule, or keep their seats.

If we cancel or change the expedition

• We cancel (for example, not enough travelers, or the vehicle or driver is not available): you choose between a full refund of everything you paid, or a free move to another expedition.
• We change the dates by more than hours: you may accept the new dates, move to another expedition for free, or take a full refund.
• Weather, closed roads, and other events outside anyone's control: your safety comes first, so the driver may change the route or the order of the days. If the expedition can't start at all, it is treated as cancelled by us. We can't refund costs you paid to others, such as flights, visas or hotels.

Changing instead of cancelling

• A different traveler. You can change who is traveling on your seats — a name, or the person altogether — free of charge, in My desk, until the expedition starts.
• A different expedition. You can ask to move your booking to another expedition once, free of charge, if you ask at least days before your expedition starts and the other one has seats. What you have paid moves with you. If the other expedition costs more, you pay the difference; if it costs less, the difference is refunded. Closer to departure, a move is treated as a cancellation and a new booking.
• Add-ons can be changed free of charge until your booking is paid. After that, ask us — removing one is refunded by the table above.

How refunds are paid

• To cancel, send a change request from My desk or write to us. The day we receive it is the day that counts.
• Refunds go back the same way you paid, to the same person, within days of the cancellation (or of receiving your documents).
• Refunds are worked out in tugrik. If you paid in a foreign currency, the refund is converted at the Mongolbank rate on the day the refund is paid. We are not responsible for exchange-rate differences or for fees your own bank charges.
• You can see every refund, with its amount and reason, on your booking in My desk.

Travel insurance

Expeditions go to remote places. We strongly recommend travel insurance that covers cancellation, medical care and evacuation. It is what covers the part of a late cancellation that this policy does not.

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